RubinBrown: Totally Satisfied Clients

Introduction

The Foundation of Success

A t the heart of any successful business is great client service. It doesn’t matter the profession, industry, size of the company, or if the organization produces a product or service; client satisfaction should always be the upmost priority. At RubinBrown, our founders established an expectation for client service and quality from the very beginning. When the firm was founded in 1952, client service was very different than it is today, but the overall goals and principles are still the same. Some might say client service is easier today than it was in 1952, and some might say it is more challenging. With clients and their teams being constantly connected in today’s environment, watching new trends evolve in real-time and expecting quick, reliable responses, client service in this day and age can be non-stop. But, that does not mean it’s not as important now as it was in 1952. Clients still expect the same level of service now as they did in the past.

1