RubinBrown: Totally Satisfied Clients

Introduction

Sometimes, it can be difficult to wrap your mind around what exactly is “great” client service. It could vary in definition from person to person or team to team. You might think you are really good at client service, until you come across someone that does it even better. Think of it this way: we all know great client service when we see it.

CLIENT SERVICE TIP Sweetening the Deal Stop at a well-known place, like a chocolate store, and drop off treats to keep the relationship alive, even when not serving the clients. Always think about your clients, especially when they are least expecting it. Drop into the client's office outside of business cycles. Many team members will order treats to be delivered to a client's office to celebrate the end of work or when clients have something personal happening in their life.

Great client service might seem to be a more tangible

concept when looked at from the lens of the

restaurant or hospitality industries. Have you ever had a really terrible experience with customer service at a restaurant or

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