RubinBrown: Totally Satisfied Clients

Serving Each Other First Helps Us Serve Clients

When these challenges arise, we rely on teamwork to help each other and clients through the situation. We do what it takes to make things right for the client. We reinvent our approach which may mean changing the members of the client service team or doubling down on the current relationships to identify solutions for improvement. No team member is on an island by themselves at RubinBrown. In many instances, we have been able to work as a team to recover from the failure and eventually turn the situation into a totally satisfied client.

“We don’t serve our clients if we don’t talk to our team.”

Partner, 4 years of service

It’s as simple as keeping the client service expectations, be responsive and likeable, at the forefront when working internally. This then translates into great service for our clients. If we are helping each other, we are in turn, helping our clients. “We serve clients by serving each other. The best way to help team members is by showing them that you care about them and that motivates them to better serve clients.”

Partner, 4 years of service

35