RubinBrown: Totally Satisfied Clients

RubinBrown: Totally Satisfied Clients

Teamwork is an important aspect of we serve clients at RubinBrown. Partners and team members do not refer to clients as “my clients”, they refer to clients as “our clients.” This allows us to surround clients with a team of highly talented individuals which provides all clients exposure to the best resources at the firm for their needs. Teamwork also helps us work through challenges and failures with client service. Since no human being is perfect, there are rare times that we fail to deliver the totally satisfied service our clients have come to expect.

CLIENT SERVICE TIP Be Present Keep details of client relationships, what have you done for the client and how can things be done better to serve them into the future. Spend plenty of time with clients at their office, in their environment, to understand what makes them feel most supported. Be prepared to try a new approach and remain open minded if clients respond better to a way different than how you traditionally conduct business. Team members should be able to adapt and change quickly based on the needs of the client.

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