RubinBrown: Totally Satisfied Clients

CHAPTER 5

Serving Each Other First Helps Us Serve Clients W hen trying to deliver totally satisfied clients, it’s important to also keep core value #2 top-of-mind…Devotion to the People of RubinBrown. At RubinBrown, we strive each day to live out the philosophy, “ Be Your Best for Others .” This means, taking into consideration what is best for others when evaluating your everyday actions and decisions. This easily translates into delivering superior client service when you consider what is in the best interest of your clients and how you can better serve them.

We are only as good at client service for clients as we are at client service for each other. If a client needs something, and we are relying on other team members to help with the research or put together a deliverable for that client, we must first deliver for each other and work as a team.

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