RubinBrown: Totally Satisfied Clients

Creating Lifelong Bonds

“Take the client out for dinner, a sporting event, or some other form of entertainment. Get away from the business aspect. Once they like you as a person, everything becomes easier.”

Manager, 7 years of service

For example, take the time to have a plaque created for an award or accomplishment you see your client has earned. This shows that you care about them. Send them flowers or a care package for big life events such as the birth of a child, wedding, graduation, etc.

“Client service is a relationship. It’s a living thing that needs to be cared for consistently. People do business with people they like to interact with.”

Partner, 4 years of service

“ I am known for hand delivering returns to clients outside of the office. Just call me when you are coming, and I’ll come down and drop off your return.” Partner, 42 years of service Remember, sometimes there is bad news that must be delivered to a client, but that shouldn’t be cause for delay or procrastination in delivering this news.

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