RubinBrown: Totally Satisfied Clients

RubinBrown: Totally Satisfied Clients

Some ways to create these lifelong bonds include getting involved in an organization that you know is important to a client or attending charity events hosted or sponsored by a client. Your presence and interest in clients’ lives shows them that you care not only as their business partner, but also as a friend.

CLIENT SERVICE TIP Setting Expectations Client service is not always going to go perfectly. Sometimes client service is about what you do to handle a situation when things aren't perfect. Give clients permission early on to come to you when something may not feel right or when there are issues to address. This allows a relationship where situations are met with solutions sooner as opposed to later when it is too late to fix.

“Try to connect on a personal level and remember things in their life that you can ask about.”

Always ask, "Are we meeting your expectations and are you satisfied with our quality of work?"

Manager, 7 years of service

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