RubinBrown: Totally Satisfied Clients

Creating Lifelong Bonds

“ It’s Not Just Who You Know .” Tommy

CLIENT SERVICE TIP Recognizing Clients When working with a client, remember to keep your eyes and ears open for stories of achievements, life and family events, and more. Target what's important to the client, then go the extra mile to memorialize the event in a framed piece by including an article, photo, or program and create a story around what you've found. Present the framed piece to a client over lunch or at their office. Usually, these mementos hang in high traffic areas of the office, workspace,

Spaulding is a leadership development, speaking, training, and executive coach, who compares relationships to different floors of a building. Floor 1 is simply transactional in nature; an interaction we have exchanging simple greetings such as with the mail carrier or a cashier. Floor 2 provides more opportunity to interact with others such as neighbors or co-workers and have simple conversations about things like the news, sports and weather.

or home leading to RubinBrown staying

top-of-mind for years to come.

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