RubinBrown: Totally Satisfied Clients

RubinBrown: Totally Satisfied Clients

Floor 3 is where we feel comfortable sharing our thoughts and opinions with others and even debate issues where we might have differing views. And, we get to know the person more outside of the context of a usual social encounter like work or school.

CLIENT SERVICE TIP Work Your Network You never know where a potential

client relationship could come from. Many times clients will speak to their network to recommend services to others. Keep this in mind when working with clients.

Floor 4 is when we have broken down the barrier to a real friendship, and we value the relationship for its own sake.

For example, we could still have a relationship with this person, even if work or another activity didn’t bring us together on a regular basis.

And finally, floor 5 is where have more than trust with a person, we also have empathy. We can understand what this person is feeling or thinking before they tell us. When you get to this level, you become more than friends, but advisors and partners.

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