RubinBrown: Totally Satisfied Clients

Core Values & Totally Satisfied Clients

“Client service is like an iceberg. The client only sees or experiences what is above the waterline. There’s a lot below the waterline that can materially affect the client service experience. Our goal as a firm is to endeavor for the client to only see and feel the tip of the iceberg.”

Partner, 20 years of service Core value #1 is an important part of RubinBrown’s vision to delivering totally satisfied clients. This means that in any and all business situations, RubinBrown is committed to clients being totally satisfied with the work the firm produces, and we as a firm are dedicated to going above and beyond for clients. To ensure this standard of commitment is met, team members must go above and beyond and create more in-depth, personal relationships. This is a key differentiator in how RubinBrown’s client service standards differ from other competitors. Client relationships are cherished and should not be taken for granted. We strive for lifelong relationships, built on close personal connections with all clients. We are committed to exceeding clients’ expectations for service and creating meaningful relationships. Remember always…

Accountant, 4 years of service

“Show up and be genuine.”

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