RubinBrown: Totally Satisfied Clients

RubinBrown: Totally Satisfied Clients

RubinBrown’s reputation for superior quality and service is a valuable asset that is entrusted to each team member and must be protected without compromise. The firm strives to build close personal relationships with all clients, creating lifelong bonds, and never taking them for granted. All team members are committed to exceeding client expectations for service by holding themselves and their work to the highest standards.

CLIENT SERVICE TIP Planning for the Future There are clients who have been around for generations, allowing the unique opportunity to work with many individuals in an organization. Building a lasting client relationship requires trust from the client and a strong succession plan. Team members should anticipate things before they happen. Clients should be familiar with the entire team to better understand who they will be working with well into the future. Developing these long-lasting relationships not only keeps existing clients, but enables a network of people who can refer new business back to the firm.

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