Spring 2011 issue of Horizons

Service Organization Controls Report (SOC 2) as one designed “to meet the needs of a broad range of users that need to understand internal control at a service organization as it relates to security, availability, processing integrity, confidentiality and privacy.” A SOC 2 report provides valuable information users need to assess and address the risks associated with an outsourced service. These reports can play an important role in organizational oversight, vendor management programs, internal corporate governance and risk management processes, and regulatory oversight.

Managing the reputational and regulatory risks of a call center service provider is key and will provide you added comfort over the confidentially and availability related to your customer information. RubinBrown has extensive experience in providing SOC 2 reports to the media and entertainment industry. Please let us know if we can help you and your call center ensure you have strategies in place to manage risk.

RubinBrown’s Media & Entertainment Services Group We serve individuals and organizations of all sizes throughout the broadcast, cable, publishing and entertainment industries.

Larry Rubin, CPA - St. Louis Partner-In-Charge Media & Entertainment Services Group larry.rubin@rubinbrown.com 314.290.3338

Audrey Katcher, CPA, CISA - St. Louis Partner Business Advisory Services Group audrey.katcher@rubinbrown.com 314.290.3420

Greg Osborn, CPA - Denver Managing Partner, Denver Office greg.osborn@rubinbrown.com 303.952.1250

Todd Pleimann, CPA - Kansas City

Managing Partner, Kansas City Office todd.pleimann@rubinbrown.com 913.499.4411

David Richert, CPA, CIA, CISA, CQA - St. Louis Manager Business Advisory Services Group david.richert@rubinbrown.com 314.290.3313

www.rubinbrown.com

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