RubinBrown: Totally Satisfied Clients

RubinBrown: Totally Satisfied Clients

Net Promoter Score is a tool that gauges the loyalty of an organization’s client relationships. The scoring system evaluates how likely our clients are to recommend RubinBrown to a friend or colleague and overall, how satisfied they are with RubinBrown’s quality and service.

CLIENT SERVICE TIP Handwritten Notes Remember to write handwritten notes. Many team members keep a set of note cards at their desk to write quick notes to clients. Sometimes, a simple explanation of what you're sending goes a long way.

“ We are doing a really good job. Our Net Promoter Score reflects this. We are well above the standard for delivering totally satisfied clients.”

Partner, 39 years of service

However, just because the data shows that our clients are happy with the service the firm provides, this does not mean that we should become complacent, especially understanding that the expectations for clients will always continue to change.

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