RubinBrown: Totally Satisfied Clients

Contents

INTRODUCTION THE FOUNDATION TO SUCCESS ................... 1 CHAPTER 1 CORE VALUES & TOTALLY SATISFIED CLIENTS . . . . . . . . . . . . .7 CHAPTER 2 CLIENT SERVICE EXPECTATIONS . . . . . . . . . . . . . . . . . . 11 CHAPTER 3 ADDING VALUE . . . . . . . . . . . . . . . . . . . . . . . . . . 17 CHAPTER 4 CREATING LIFELONG BONDS ....................23 CHAPTER 5 SERVING EACH OTHER FIRST HELPS SERVE CLIENTS ..........33 CHAPTER 6 LOOKING TO THE FUTURE . . . . . . . . . . . . . . . . . . . . . 37

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