RubinBrown: Totally Satisfied Clients

RubinBrown: Totally Satisfied Clients

“Don’t surprise clients with bad news, be nice and timely about it. And, give suggestions to fix it.”

Partner, 42 years of service

“ A personal relationship has a lot of intangible benefits. If you have a personal relationship with a client and something goes wrong, you usually get a second chance to fix it.” Partner, 4 years of service Finally, make sure to seek feedback from these long-term clients. It’s easy to assume the relationship is going well, but until we have feedback from a client, it can be hard to actually measure success and how to improve. “We do a good job of putting client service at the forefront. As you go into a busier season, we become more consumed with asking client questions rather than getting to know them. In these moments we must remember to continually connect with the client on a personal level.”

Manager, 8 years of service.

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