RubinBrown: Totally Satisfied Clients

Client Service Expectations

“It’s important to make your time at a client’s workplace enjoyable and not stressful for clients. This makes for a better experience when the client is looking forward to your arrival.” Accountant, 3 years of service Finally, it means using your best judgement on the forms of communication to use with clients and when different styles are appropriate.

Face to face helps build relationships and obtain a more in-depth understanding of issues that may

be at hand. Email is good for providing immediate, semi-formal responses, while a phone call is more personal than an email or written communication.

No matter how you are communicating, it’s important to be responsive and likeable in communication with clients.

“A client once told me, my current accountant talks at me, you talk with me.”

Partner, 19 years of service

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