RubinBrown Team Member Manual

POLICY CONTINUED Policy Title: Policy Number:

Client Service Standards 907

Section:

Ethics and Business Conduct

Delivery of Tax Returns: Tax returns should be delivered or mailed at the partner’s discretion. Timely service is expected with the goal to exceed client expectations for delivery of tax returns. Meetings and Timeliness: • Be on time for client and internal meetings. Meetings should start promptly at the time indicated. If you are unable to attend a scheduled meeting, advance notice to the meeting organizer should be communicated. • An agenda should be prepared and distributed in advance for meetings as deemed practical. • Meeting/conference rooms should be reserved in advance. Other Items: • It is preferred that voice mail messages be changed daily to reflect current day’s activities. For Team Members frequently out of the office, a standard message is acceptable. Etiquette at a Client’s Office: Personal Activities should be limited out of respect for the client Returning Phone Calls: • Messages should be checked and returned at least three times a day. For Example – prior to arriving at the client location (8:00 a.m.); before lunch (11:00 a.m.); and mid-afternoon (3:00 p.m.) • Use of Cell Phones: Ringer should be turned off or on vibrate. Calls should be returned only at scheduled times unless it is an emergency. Use of Computer: • Use of the Internet should be related to the needs of that client only. • E-mails should be checked no more than three times a day. • Computer should be shut down at lunchtime and at the end of the day. Computers should be taken home, locked, or left in a secure locked location. • Servers should be stored overnight in a secure location. Workpapers: • Workpapers should be stored in a secure location when leaving, even for brief periods. Dress code: • Dress should be consistent with current RubinBrown policy. The only exception would be inventories where dress is subject to the physical needs of the observation. • Casual dress should only be at the direction of the client, but never less than business casual standards.

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