Fall 2015 Issue of Horizons

∙ Be forthcoming and provide honest and proactive information to shippers regarding safety status changes and potential company-wide status. ∙ Provide shipper/receiver with timely advance notice of possible service failures based on contract and/or tender expectations.

∙ Provide prompt and equitable freight claims resolution and damaged cargo disposition in the event of carrier controlled and/or caused cargo loss or damage. ∙ Collaborate with shippers, and offer innovative and solution-based feedback. ∙ Provide professional drivers that fit the requirements of the shipment. Provide safe and efficient transportation services. ∙ Strive to meet all service commitments to deliver shipments on a timely basis (when loaded on time and allowing for a reasonable transit time). ∙ Educate dispatchers and drivers on customer operational guidelines, including actions where customer service is at risk. ∙ Give clear instructions to drivers on their responsibilities for service and contract requirements expected by shippers and receivers.

Carrier drivers will: ∙ Treat shipping and receiving personnel with courtesy and respect.

∙ Maintain safe practices at all times.

∙ Communicate in a timely manner to shipping and receiving personnel.

Having a solid code of conduct will help ensure your company and industry remains well respected in the community, viewed as an important member of the economic development and help to retain your customer base for many years to come.

RubinBrown’s Transportation & Dealerships Services Group RubinBrown assists the transportation industry through accounting, income tax, retirement, estate and benefit planning.

John Butler, CPA, CGMA — St. Louis Partner-In-Charge Transportation & Dealerships Services Group 314.290.3333 john.butler@rubinbrown.com

Mary Ramm, CPA — Kansas City Partner Transportation & Dealerships Services Group 913.499.4406 mary.ramm@rubinbrown.com

Aaron Pollard, CPA, CGMA — St. Louis Manager & Vice Chair Transportation & Dealerships Services Group 314.290.3457 aaron.pollard@rubinbrown.com

Russ White, CPA — Denver Partner Transportation & Dealerships Services Group 303.952.1247 russ.white@rubinbrown.com

www.RubinBrown.com | page 49